This paper explores usefulness in mandatory healthcare settings. Building on previous research and interviews with all categories of users of a Patient Data Management System (PDMS) designed to replace all paper documentation in an intensive care unit we suggest that it might be appropriate if questionnaire items concerning usefulness (a) not only measures benefits for the individual person and (b) are contextualized which would make it easier for staff to relate to the items.
Ejnefjäll, Thomas and Ågerfalk, Pär J., "On Usefulness in Mandatory Healthcare Settings" (2016). DIGIT 2016 Proceedings. 7.