This paper presents a multicriteria analysis approach for evaluating knowledge management (KM) effectiveness in the university’s administration. A framework is presented for identifying important properties to be considered in the KM evaluation process. A fuzzy multicriteria analysis algorithm is developed for evaluating KM effectiveness in the university’s administration. As a result, the KM effectiveness can be properly assessed in a simple manner and effective decisions can be made for improving the KM implementation in the university. An example is presented for demonstrating the applicability of the proposed multicriteria analysis approach for effectively addressing the KM problem in real world settings.
Wibowo, Santoso and Gupta, Pramila, "Multicriteria Analysis for Evaluating Knowledge Management Effectiveness in University’s Administration" (2011). CONF-IRM 2011 Proceedings. 27.