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Abstract

Most research on the impact of enterprise resource planning (ERP) systems implementation on business process outcomes have focused on developed nations. However, Sub-Saharan Africa, a developing region, is a growing ERP market and provides a new context for theory development. We examine the antecedent and outcomes of extent of ERP systems implementation in Sub-Saharan Africa. Specifically, we examine three research questions: 1) “How does an organization’s data culture influence the extent of ERP implementation?”, 2) “How does the extent of ERP implementation influence the ethical behavior and data integration of the organization?”, and 3) “How do ethical behavior and organizational integration influence the business process outcomes?”. We used the panoptic concept as a theoretical lens to develop a research model and six hypotheses to answer the research questions. We tested the model by using the survey methodology to collect data from 115 firms that have implemented ERP systems and operated in 13 industries in Ghana, a Sub-Saharan Africa nation. We used structural equation modeling to analyze the data. We found support for all six hypotheses. We offer both theoretical and managerial implications.

DOI

10.17705/1CAIS.04222

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