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Abstract

Cloud computing is drawing attention from both practitioners and researchers, and its adoption among organizations is on the rise. The focus has mainly been on minimizing fixed IT costs and using the IT resource flexibility offered by the cloud. However, the promise of cloud computing is much greater. As a disruptive technology, it enables innovative new services and business models that decrease time to market, create operational efficiencies and engage customers and citizens in new ways. However, we are still in the early days of cloud computing, and, for organizations to exploit the full potential, we need knowledge of the potential applications and pitfalls of cloud computing. Maturity models provide effective methods for organizations to assess, evaluate, and benchmark their capabilities as bases for developing roadmaps for improving weaknesses. Adopting the business-IT maturity model by Pearlson & Saunders (2007) as analytical framework, we synthesize the existing literature, identify levels of cloud computing benefits, and establish propositions for practice in terms of how to realize these benefits.

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