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Abstract

This paper examines how organizational trust and organizational mindfulness shape enterprise resource planning (ERP) system usage. We focus on five dimensions of trust: competence, openness and honesty, concern for employees, reliability, and identification. Drawing on organizational trust and organizational mindfulness theories, we argue that perception of organizational trust among ERP users might explain ERP system usage. We also predict that organizational mindfulness among ERP users positively influences ERP system usage. Our study draws on a total of 231 questionnaires collected from ERP system users across the United States. The results suggest that organizational trust dimensions (namely, competence, concern for employees, and identification) affect ERP system usage. Consistent with the theory, the results also support the idea that organizational trust (i.e., competence, openness and honesty, concern for employees, and identification) create supportive infrastructure-enabling organizational mindfulness. Finally, the study shows key antecedents of organizational mindfulness and underscores the importance of organizational mindfulness as a way of encouraging ERP system usage.

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