In 2002, Wonders Information Co., Ltd., a software company headquartered in Shanghai, China, started building a knowledge management system. The system, called Wonders Knowledge Portal (WKP), appeared to be well intended, well planned, and well designed. Its functionalities seemed useful and should have appealed to employees. Nevertheless, the usage of the system by the employees had been limited, and the company risked wasting its investment in the KMS.
"Wonders Knowledge Portal,"
Communications of the Association for Information Systems: Vol. 17
, Article 10.
Available at: http://aisel.aisnet.org/cais/vol17/iss1/10