Given evidence that IT capabilities are linked to business performance, well-defined procedures would be expected to exist for engineering these capabilities to high standards. Surprisingly, this does not appear to be the case. In fact, IT executives freely admit that they may not use standard, verifiable, and repeatable capabilities. To address this situation, the authors formed a group of senior IT managers from leading edge companies to share experiences and insights into how best to identify and implement effective IT capabilities. The result is a 5-step framework for enhancing IT capabilities.
McKeen, James D.; Smith, Heather A.; and Singh, Satyendra
"Developments in Practice XVI: A Framework for Enhancing IT Capabilities,"
Communications of the Association for Information Systems:
Vol. 15, Article 36.
Available at: http://aisel.aisnet.org/cais/vol15/iss1/36