Champions are critical to the success of an information system implementation. Research shows that success in implementing a large information system may hinge on there being more than one type of champion. This study investigates the types of champions used in federated inter-organizational systems (FIOS) in a state telemedicine context. Case studies were conducted in Georgia, Pennsylvania, Ohio, and Wisconsin to identify the network of champions in state telemedicine systems. We found that FIOS that relied on a network of champions, including a sponsorship champion at the state level, as well as a technical champion and user champion at site locations, were more successful than those that lacked such a network. We suggest that our model of champions in FIOS applies not only to state telemedicine, but also to any large-scale system implementation spanning a federation of loosely coupled organizations.
Garfield, Monica; Kamis, Arnold A.; and Le Rouge, Cynthia M.
"Champion Networks in Federated Interorganizational Systems: Case Studies in Telemedicine,"
Communications of the Association for Information Systems:
Vol. 14, Article 28.
Available at: http://aisel.aisnet.org/cais/vol14/iss1/28