Forthcoming Papers

Forthcoming papers have been accepted for publication at the Communications of the Association for Information Systems and are listed below in order of acceptance date. Copies of unedited manuscripts can be obtained by contacting the corresponding authors listed below.

Note that the decision to provide a copy rests with the authors, not with the Communications of the Association for Information Systems.

The manuscripts listed here will undergo copyediting, typesetting, and review of the resulting proofs before they are published in their final form. During the production process errors may be discovered, which could affect the content. All legal disclaimers that apply to the Communications of the Association for Information Systems pertain. For a definitive version of the works listed here, please check for their appearance online at http://aisel.aisnet.org/cais/.

Individual Determinants of IT Occupational Outcomes

ElMasri, Mazen (mazen.elmasri@qu.edu.qa); Al-Yafi, Karim; Addas, Shamel; Tarhini, Ali


Extant research in information systems relies heavily on career anchor theory (CAS) as a lens to examine occupational choices and outcomes in information technology. Yet, the empirical results are inconclusive and the power of the theory in predicting IT occupations is rather weak. With the growing demand for IT professionals, it becomes imperative to examine other factors that can predict the IT occupational outcomes. In this paper, we draw on social cognitive career theory (SCCT) and examine self-efficacy as a complementary factor to career anchors in predicting whether seekers end up with technical, business, or managerial occupations in IT. Specifically, we propose and test a model that combines variables from both CAS and SCCT theories. Multiple discriminant analysis was used to measure the extent to which variables from both theories discriminates between the IT occupations. The results show that our model predicts occupations with an accuracy rate of 82.2% (compared to 75.2% of the original CAS model). Our results also show that individuals who hold a professional role that matches their profile are more satisfied than those who do not. Lastly, we discovered that, from individuals who hold a position that does not match their profile, business-IT professionals are most satisfied.

Fujisawa Sustainable Smart Town: Panasonic’s challenge towards building a sustainable society

Sakurai, Mihoko (mihoko.sakurai@uia.no); Kokuryo, Jiro


Urban utility equipment and electronic goods manufacturers are experiencing profound challenges in this age of rapid technological change. Panasonic, Japan’s leading electronics company, also recognized the limits of its traditional product manufacturing orientation and decided to enter IT-intensive town management in view of these challenges. It advanced a new strategy for the creation of sustainable communities which would encourage the involvement of both stakeholders and local residents. The stress being on sustainability, the strategy has adopted a long-term perspective, i.e., a 100-year time frame. Significantly, it must provide values which foster community-based sustainability while also adopting a business model which ensures the economic viability of both construction of the town and its ongoing service management. As information systems play a big part in the provision of services within the new town, the strategy requires the linking of information with technology and social aspects, quite unlike traditional manufacturing, which is solely based on technology concerns. As part of its new strategy, Panasonic defined five prominent service areas, i.e. energy, security, mobility, wellness and community. These areas were thought to expand and generate new value and services throughout the time frame.

Winning Awards or Winning Citations: A Retrospective Look at the Consistency Between Evaluative Metrics

Dutchak, Iaroslava (idutcha@clemson.edu); Tseng, Shih-Lun; Grover, Varun


The appropriate evaluation of Information Systems research articles is fundamental to the viability of our institutions and review processes. In the short run, the highest value is assessed through research awards, while in the longer term assessment of research value could be based on how the research community sees and draws from a published research article. In this study, we examine the consistency of two metrics for assessment of research value, one based on the best current and anticipated assessment to the field’s knowledge, and the other based on the actual use of the research in future work. The high end of former is done through research awards and the latter – by citations to the work. In this study, we focus on a premier journal, MIS Quarterly, and find that rarely are “papers of the year” the ones cited the most. We offer possible explanations for this discrepancy based on an assessment of originality and utility of articles, as well as patterns of their citations.

How Design Science Research Helps Improve Learning Efficiency in Online Conversations

Eryilmaz, Evren (evren.eryilmaz@csus.edu); Thoms, Brian; Canelon, Jesus


This design science research reports on the construction and evaluation of an attention guidance system integrated into a computer-supported collaborative learning system. Drawing on social constructivist literature, our proposed design aims to attract, retain, and, if necessary, reacquire users’ attention on task-relevant information within online collaborative literature processing. The investigation involved an experiment across two sections of students taking a human-computer interaction course. Results show that the new design allowed users to consistently reflect and evaluate the content of a text as they capitalized on each other’s reasoning to resolve misconceptions. Moreover, we found that the new system increased users’ perceptions of learning. However, the difference in knowledge gain scores was marginally significant and represented a medium effect size. Interestingly, we found that the attention guidance system support more efficient learning. Finally, we discovered that task-oriented reading of text, revision of incomplete or incorrect ideas, and perceptions of learning mediated the relationship between software system and learning efficiency. Theoretical and practical implications are also discussed.

Antecedent and Outcomes of Extent of ERP Systems Implementation in the Sub-Saharan Africa Context: A Panoptic Perspective

Asamoah, David (dasamoah.ksb@knust.edu.gh); Andoh-Baidoo, Francis Kofi


Most research on the impact of Enterprise resource planning (ERP) systems implementation on business process outcomes have focused on developed nations. However, Sub-Saharan Africa, a developing region, is a growing ERP market and provides a new context for theory development. This study examines the antecedent and outcomes of extent of ERP systems implementation in Sub Saharan Africa. The study specifically examines three research questions: (1) How does an organization’s data culture influence the extent of ERP implementation? (2) How does the extent of ERP implementation influence the ethical behavior and data integration of the organization? and (3) How do the ethical behavior and organizational integration influence the business process outcomes? The panoptic concept was used as a theoretical lens to develop a research model and six hypotheses to answer the research questions. The model was tested by using the survey methodology to collect data from 115 firms that have implemented ERP systems and operate in thirteen industries in Ghana, a Sub-Saharan Africa nation. Structural Equation Modeling was used to analyze the data. All the six hypotheses were confirmed. This paper offers both theoretical and managerial implications.

Exploring Divergent and Convergent Production in Idea Evaluation: Implications for Designing Group Creativity Support Systems

Ulrich, Frank (mail@frankulrich.org)


Idea evaluation is necessary for most modern organizations to identify the value of novel ideas. However, current idea evaluation research and practice hinder creativity by primarily facilitating convergent production (narrowing down ideas to a few tangible solutions), whereas divergent production (the development of wildly creative and novel thoughts patterns) is discounted. In this article, this dominant view on idea evaluation is challenged by presenting a new theory coined as dynamic idea evaluation and exploring the theory through a Group Creativity Support System (GCSS) prototype. The GCSS prototype is designed as an idea portal that uses the knowledge created from the evaluation process to facilitate both convergent and divergent production. The GCSS is designed using an inductive and theory-building Design Science Research (DSR) approach and interpretively analyzed through an exploratory study in a Danish IS research department. Consequently, the GCSS demonstrates the ability to facilitate both divergent and convergent production during idea evaluation. Moreover, four design requirements and process architecture are added to help designers to build dynamic idea evaluation into this class of systems.

A Knowledge Management Approach for Assisting in Identifying Victims of Human Sex Trafficking

Jennex, Murray E. (murphjen@aol.com)


Social media and the interactive web have enabled human traffickers to lure victims and then sell them faster and in greater safety than ever before. However, these same tools have also enabled investigators in their search for victims and criminals. This study uses system development action research methodology to create and apply a prototype designed to identify victims of human sex trafficking by analyzing online ads. The prototype used a knowledge management approach of generating actionable intelligence by applying a set of strong filters based on an ontology to identify potential victims. The prototype was used to analyze a data set generated from online ads. The results of this process were used to generate a revised prototype that included the use of machine learning and text mining enhancements. The revised prototype was used to identify potential victims in a second data set. The results of applying the prototypes suggest a viable approach to identifying victims of human sex trafficking in online ads.

Pragmatizing the Normative Artifact: Design Science Research in Scandinavia and Beyond

Ågerfalk, Pär J. (par.agerfalk@im.uu.se)


This panel report analyses the discussion that unfolded during the panel “Design Science Research: A Scandinavian Approach?”, held at the 3rd Scandinavian Conference on Information Systems in Sigtuna, Sweden, August 2012. The Panel was chaired by the second author of this paper and included panelists: Tone Bratteteig, Shirley Gregor, Ola Henfridsson, Alan Hevner, Jan Pries-Heje, and Tuure Tuunanen. Three themes that highlight how the design of artifacts contributes to knowledge production emerged during the panel. The first theme addresses our responsibility, as a research community, to come up not only with descriptions of the world but also to try to change things into preferable states. The second theme emphasizes that knowledge production also happens through the design of artifacts. The third theme identifies an apparent pragmatic turn in our field.

Is Information Systems a Science?

McBride, Neil (nkm@dmu.ac.uk)


The information systems discipline has been compared with the physical and biological sciences, suggesting that information systems sits in the same academic space as physical and natural sciences. This suggestion supported by the language and perception expressed in journals such as the Transactions for Replication Research, which refer to “scientific consensus” and the involvement of information systems researchers in “the quest for scientific advancement”. This paper suggests that the view that information systems is a science in which general laws can be developed through the application of statistical surveys, laboratory experiments run and expressed as mathematical equations has negatively affected the development of information systems. It is argued that the nature of information systems is such that it cannot be pitched as a science. Following a brief discussion of the motivation and philosophy that might underlie the perception of information systems as a science, an alternative view of information systems is offered as a deep, complex and multi-layered discipline within the humanities. Dance studies is proposed as an appropriate discipline to twin with information systems. The paper ends with a call for the remobilizing of information systems, the positioning of information systems as a social humanity.

Knowledge, Innovation, and Entrepreneurial Systems at HICSS

Jennex, Murray E. (mjennex@mail.sdsu.edu)


This paper presents an overview and history of the Knowledge, Innovation, and Entrepreneurial Systems (KIES) track as well as the knowledge and related systems research community at the Hawaii International Conference on System Sciences (HICSS). This community began as a task force examining organizational memory in HICSS-27. It has since evolved into a mini-track, then a research cluster and finally a full research track encompassing research Knowledge, Innovation, and Entrepreneurial Systems. The purpose of this paper is to acquaint knowledge system researchers with a research community that has leveraged the Hawaii International Conference on System Sciences (HICSS) to develop a rich history of high quality scholastic inquiry in the areas of knowledge system, knowledge management, innovation systems, entrepreneurial systems, organizational memory, and organizational learning research.

Political Satire and the Counter-framing of Public Sector IT Project Escalation

Cranefield, Jocelyn (jocelyn.cranefield@vuw.ac.nz)


Despite significant research into IT project failure, the frequency and impact of failure remains high. Attention has shifted to understanding and guiding de-escalation; reversal of failure. This major turnaround process that initially benefits from negative feedback on the status quo, and requires breaking of established frames and re-establishing of legitimacy with stakeholders (Pan & Pan, 2011). We consider the role of satire as a lens to challenge dominant frames and aid understanding of stakeholders during the shift towards de-escalation, based on analysis of portrayals by political cartoonists of high-profile troubled public-sector projects in New Zealand and Denmark. Drawing on the theories of technological frames of reference, legitimacy, and stakeholder salience, we show how cartoonists act as field-level evaluators of legitimacy, exposing and critiquing the normative framing of dysfunctionality. Through counter-framing, exaggeration and metaphor, they emphasize the urgency of claims of citizen-users while undermining the legitimacy of powerful stakeholders. We extract lessons for stakeholder management and communication during project turnaround, and suggest that satire could be a valuable addition to diagnostic and planning tools during de-escalation. The study identifies that sensitivity to framing of IT projects exists in the public realm, reinforcing calls for organizations to take institutional framing into account.

Growing Doctoral Education in Africa: The Story of an Online Course at ICT University in Cameroon

Syler, Rhonda (rhonda.syler@gmail.com)


Over the last decade, Africa as a continent has experienced steady economic growth. However, despite this sustained economic growth trend, quality of life issues still plague much of the continent. The complexity of these problems requires intellectual capabilities to develop workable and sustainable solutions. Thus, the facilitation of doctoral education in less developed countries (LDCs) is an important and worthwhile undertaking. This paper tells the tale of how a simple case of serendipitous opportunity to facilitate a doctoral research seminar for an African university became a catalyst in securing the participation of several leading scholars to contribute to the seminar and grow their interest in contributing to doctoral education in LDCs. The seminar garnered strong positive reactions from the students who were spread across Africa and among scholars who participated. We discuss the lessons we learned, with a view toward providing a template for the remote delivery of doctoral coursework in LDCs.

Challenges to Cybersecurity: Current State of Affairs

Sen, Ravi (rsen@mays.tamu.edu)


Despite the increasing investment in cybersecurity initiatives, incidents such as data breach, malware infections, and cyberattacks on cyber-physical systems show an upward trend. We identify the technical, economic, legal, and behavioral challenges that continue to obstruct any meaningful effort to achieve reasonable cybersecurity. We also summarize the current initiatives undertaken by various stakeholders and highlight the limitations of the same in fully addressing the challenges to cybersecurity.

Positive and Negative Psychological States in Self-Paced Technology Training

Gupta, Saurabh (sgupta7@kennesaw.edu)


Industry reports continue to highlight the importance and growth of e-learning across all aspects of time/place continuum. However, researcher, trainers and trainees all agree that such training has significantly higher levels of anxiety compared to traditional learning. Anxiety, thus, is one of the most important impediments in online learning, leading to a significant negative impact on training outcomes. On the other hand, researchers and practitioners have not focused on the positive psychological state of process satisfaction from the training process. This paper presents a research model that reframes the dominant theory in technology training, i.e. Socio-Cognitive Theory, and its impact on learning, including the impact of perceived anxiety and process satisfaction in a team-based self-paced online technology training context. Results of the empirical study presented in this paper show that verbal persuasion structures can reduce perceived anxiety, increase process satisfaction, and thus, improving training outcomes. It also shows that verbal persuasion has an indirect effect on outcomes rather than a direct effect as conceptualized by Socio-Cognitive Theory. Theoretical and practical implications for researchers, trainers and designers are presented.

AMCIS 2017 Panels Summary Report

Zhu, Hongwei (hongwei_zhu@uml.edu)


The Twenty-Third Americas Conference on Information Systems (AMCIS’17) included nine panels. They were presented throughout the three days of the conference. In this report, we provide an overview of each panel and contact information of panel moderator so that readers can reach out to obtain additional information. Topics covered by the panels address a range of ongoing and emerging concerns of our field – one panel on IT security auditing, two on pedagogy, three on digital infrastructure, and another three on academic programs in analytics and information systems. We also discuss logistics of organizing panels; this will be helpful to future organizers of panels at AIS affiliated conferences.

Tool Support for Design Science Research: Towards a Software Ecosystem

Morana, Stefan (stefan.morana@kit.edu)


There is a rich body of knowledge on approaches, methods, and frameworks supporting researchers in conducting design science research (DSR) in the information systems (IS) field. There is also some consensus about the key elements of DSR projects—such as identifying problems, designing, implementing, evaluating, and abstracting knowledge about the design. Still, there are no commonly accepted sets of tools addressing the needs of DSR scholars who seek to structure, manage, and present their projects. This is problematic because the often complex and multi-faceted nature of DSR endeavors—involving various stakeholders such as researchers, developers, practitioners, and others—requires such support. But what do DSR scholars need to effectively and efficiently carry out their work? To seek answers to this question, we conducted an open workshop with DSR scholars at the 2017 DESRIST conference in Karlsruhe, Germany, which aimed to initiate a debate on (1) the categories of DSR support and (2) the more specific requirements. This article reports on the results from this workshop and identifies nine categories of requirements that fall into the three broad phases of pre-design, design, and post-design, and that are suitable to contribute to the establishment of a software ecosystem for supporting DSR endeavors.

Non-invasive Brain Stimulation as a Set of Research Tools in NeuroIS – Opportunities and Methodological Considerations

Dumont, Laurence (laurence.dumont.1@umontreal.ca)


NeuroIS is a growing field which builds on neuroscience to improve the understanding of human interaction with information technologies and information systems. Non-invasive investigation of causal relationships between brain activity patterns, cognitive processes, and behavior can be made through a series of tools gathered under the term non-invasive brain stimulation (NIBS) and have yet to be used in the NeuroIS community. This paper aims to present an introduction to NIBS, show how it can address caveats found in current research, describe the implementation of a NIBS protocol and assess what these tools can bring to the field of NeuroIS.

How do Machine Learning, Robotic Process Automation and Blockchains affect the Human Factor in Business Process Management?

Mendling, Jan (jan.mendling@wu.ac.at)


This paper summarizes a panel discussion at the 15th International Conference on Business Process Management. The panel raises the question to which extent the emergence of recent technologies including machine learning, robotic process automation and blockchain will reduce the human factor in Business Process Management. The panel discussion took place on the 14th of September 2017 at the Universitat Politècnica de Catalunya in Barcelona, Spain. Jan Mendling served as a chair; Gero Decker, Richard Hull, Hajo Reijers and Ingo Weber participated as panelists. The discussions emphasized the impact of emerging technologies on the task level and the coordination level. The major challenges identified by the panel relate to seven points: employment, technology acceptance, ethics, customer experience, job design, social integration, and regulation.

The TOGAF-Based Enterprise Architecture Practice: An Exploratory Case Study

Kotusev, Svyatoslav (kotusev@kotusev.com)


Enterprise architecture (EA) is a description of an enterprise from an integrated business and IT perspective used to improve business and IT alignment. Literature describes many different methodologies to organize an EA practice. However, these EA methodologies are typically adapted to the specific needs of organizations, rather than used directly “out-of-the-box”. As a result, actual EA practices often differ substantially from the original EA methodologies. Unsurprisingly, establishing a successful EA practice remains troublesome despite the existence of multiple detailed methodologies. However, the adaptation of EA methodologies in organizations has never been deliberately investigated. In this paper, based on an in-depth qualitative case study, I explore the adaptation of the most popular EA methodology, TOGAF, to address this gap. This paper (1) provides a holistic description of a TOGAF-based EA practice and (2) analyzes the adaptation of the TOGAF methodology in the studied organization. This study concludes that none of the TOGAF-specific recommendations proved useful in the studied EA practice. Supported by ample indirect evidence available in the existing EA literature, this study questions the value of TOGAF as a standard for EA practice. Moreover, the studied EA practice hardly resembles any established EA methodologies or theoretical conceptualizations of EA. Therefore, the EA practice described in this case study presents a new, largely unexplored empirical phenomenon. Although this study raises multiple “inconvenient” questions challenging the status quo in the EA discipline, it does not provide definite answers to most of these questions calling for further research on methodological aspects of an EA practice.

Live Biofeedback as a User Interface Design Element: A Review of the Literature

Lux, Ewa (ewa.lux@kit.edu)


With the advances in sensor technology and real-time processing of neurophysiological data, a growing body of academic literature explores how live biofeedback can be integrated into Information Systems for everyday use. While traditionally live biofeedback has been studied primarily in the clinical domain, the proliferation of affordable mobile sensor technology enables researchers and practitioners to consider live biofeedback as a user interface element in contexts such as decision support, education, and gaming. In order to establish the current state of research on live biofeedback, we conduct a literature review of studies on self and foreign live biofeedback based on neurophysiological data for healthy subjects in an Information Systems context. By integrating a body of highly fragmented work from Computer Science, Engineering and Technology, Information Systems, Medical Science, and Psychology, this paper synthesizes results from existing research, identifies knowledge gaps, and suggests directions for future research. In this vein, this review can serve as a reference guide for researchers and practitioners on how to integrate self and foreign live biofeedback into Information Systems for everyday use.

A New Influence Measure Based on Graph Centralities and Social Network Behavior Applied to Twitter Data

Boulet, Romain (romain.boulet@univ-lyon3.fr)


This article describes the use of graph theory to explore concepts of influence within socialized groups. When analyzing social networks, centrality indicators make it possible to assess the power of an individual. We discuss various centrality indicators, focusing on degree and betweenness. After observing a strong correlation between them, we propose defining new assessments based on a decorrelation method that we characterize from different mathematical perspectives (algebraic, probabilistic and statistical). This theoretical framework is applied to a network of tweets about the Uber vs Taxi conflict, which took place in June 2015 and for which we have detected different influential individuals.

The Trajectory of IT in Healthcare at HICSS: A Literature Review, Analysis, and Future Directions

Samhan, Bahae (bmsamha@ilstu.edu)


Evidence of the rapid implementation and adoption of information technology in the healthcare industry has been demonstrated extensively. Research in HIT have been a major component of the HICSS proceedings and demonstrate similar findings. Included in these findings are the many studies in HIT that were part of HICSS proceedings from 2008-2017. We reviewed the literature to better understand the work that has been done over the last ten years in HIT. This review revealed themes, methods, technology types, research populations, context, and emerged research gaps from the reviewed literature. With much change and development in the field of HIT and varying levels of adoption, this review was necessary to uncover, catalog, and analyze the research in HIT at HICSS in this ten-year period of time as well as provide future directions for research in the field.

Rabbit or Tortoise? Re-thinking Customer Acquisition at Dravya Bank

Vallurupalli, Vamsi (vallurupalliv13@email.iimcal.ac.in)


A prominent bank in India is swiftly and consistently losing market share for a high revenue product. Poor communication with the customers has been diagnosed as the underlying cause. The bank is contemplating whether to direct its resources towards analytics and digital advertising channels or continue and improve its current advertising techniques revolving around mass marketing initiatives and its large network of branches. The case expects participants to evaluate the costs and benefits of alternatives available to the bank and propose a comprehensive customer acquisition strategy to address the crisis. The case is written in the form of a role play, which can be enacted in the class to boost interest and involvement of participants.

Information Systems Research Themes: A Seventeen-Year Data-driven Temporal Analysis

Ahuja, Manju (manju.ahuja@louisville.edu)


Extending the research on our discipline’s identity, we examine evolution of the major research themes in four top IS journals— Management Information Systems Quarterly (MISQ), Information Systems Research (ISR), Journal of the Association for Information Systems (JAIS), and Journal of Management Information Systems (JMIS). By doing so, we answer Palvia et al.’s (2015) call to provide continuous updates to the research trends in IS because of the dynamism of this discipline. Second, building on Sidorova et al. (2008) we examine temporal trends in prominent research streams over the last seventeen years. Findings of our analysis show that as the IS research evolves over time, certain themes appear to endure the test of time, while others peak and trough. More importantly, our analysis identifies new emergent themes that have begun to gain prominence in IS research community. Further, our journal-specific analysis reveals the type of content that could be most desired by the top IS journals. This journal-specific analysis also allows the IS research community to discern the specific contributions and roles of our premier journals in the evolution of research themes over time.