The potential benefits of E2.0 such as improved intra- and inter-organisational collaboration and information sharing are now widely acknowledged, however the management of digital information arising from the use of E2.0 technologies is presenting significant issues and challenges. In this paper we report on a research study to identify the issues and challenges associated with E2.0 and digital information management more widely and outline key imperatives for action. Key issues emerging from the analysis include uncertainty about the nature and scope of E2.0 and how the information it generates should be preserved and managed in a dynamic and changing environment.
P Williams, Susan and A Hardy, Catherine, "Information Management Issues and Challenges in an Enterprise 2.0 Era: Imperatives for Action" (2011). BLED 2011 Proceedings. 53.