Business & Information Systems Engineering
Editorial
Robotic Process Automation
Wil M. P. van der Aalst, Martin Bichler, and Armin Heinzl
Research Papers
Interactive Reputation Systems - How to Cope with Malicious Behavior in Feedback Mechanisms
Johannes Sänger and Guenther Pernul
Intelligent Business Processes in CRM - Exemplified by Complaint Management
Christopher Zaby and Klaus D. Wilde
Standard International Trade Classification - From Spreadsheet to OWL-2 Ontology
Norbert Luttenberger and Jesper Zedlitz
Facilitating Informed Decision-Making in Financial Service Encounters
Peter Heinrich and Gerhard Schwabe
How to Exploit the Digitalization Potential of Business Processes
Marie-Sophie Denner, Louis Püschel, and Maximilian Röglinger
Catchword
Fog Computing
Christian Matt
Discussions
Future Work and Enterprise Systems
Jan vom Brocke, Wolfgang Maaß, Peter Buxmann, Alexander Maedche, Jan Marco Leimeister, and Günter Pecht