The availability of high-quality business process models is a central prerequisite for a successful process management. Nevertheless, in practice process models exhibit a large number of quality deficits, among them grammatical, content-related, and stylistic defects. In addition, there exist only very few approaches to determine the quality of business process models. In this paper, we present the 3QM-Framework, an analytical approach to systematically determine the quality of business process models. The 3QM-Framework makes three contributions: it provides quality marks, metrics, and measurement procedures to quantify the quality level as elements of a theoretically justified quality model. The applicability of the 3QM-Framework has been empirically evaluated in case studies. The results of a survey that was conducted among experts moreover attest its practical relevance.
Overhage, Sven; Birkmeier, Dominik Q.; and Schlauderer, Sebastian
"Quality Marks, Metrics, and Measurement Procedures for Business Process Models - The 3QM-Framework,"
Business & Information Systems Engineering:
Vol. 4: Iss. 5, 229-246.
Available at: http://aisel.aisnet.org/bise/vol4/iss5/2