Start Date
16-8-2018 12:00 AM
Description
Utilizing the Technology-Organization-Environment (TOE) theory and the literature on citizen engagement, this article examined the contextual antecedents of the activities of government agencies in government microblogs and explored the relationship between the activities of government agencies in government microblogs and citizen engagement, as well as analyzed the moderating role of satisfaction and citizen pressure on this relationship. Based on archival data from 284 cities in China, our results showed that some of TOE contextual factors had positive influences on the activities level of government agencies in government microblogs. Further, the activities of government agencies in government microblogs are positively associated with the extent of citizen engagement. Results also indicated that satisfaction and citizen pressure negatively moderated this relationship. Our findings provide indications to practice on enhancing citizen engagement in implementing relevant government microblogs initiatives.
Recommended Citation
Wang, Lihua and Luo, Xin (Robert), "Using Government Microblogs to Enhance Citizen Engagement" (2018). AMCIS 2018 Proceedings. 3.
https://aisel.aisnet.org/amcis2018/eGovernment/Presentations/3
Using Government Microblogs to Enhance Citizen Engagement
Utilizing the Technology-Organization-Environment (TOE) theory and the literature on citizen engagement, this article examined the contextual antecedents of the activities of government agencies in government microblogs and explored the relationship between the activities of government agencies in government microblogs and citizen engagement, as well as analyzed the moderating role of satisfaction and citizen pressure on this relationship. Based on archival data from 284 cities in China, our results showed that some of TOE contextual factors had positive influences on the activities level of government agencies in government microblogs. Further, the activities of government agencies in government microblogs are positively associated with the extent of citizen engagement. Results also indicated that satisfaction and citizen pressure negatively moderated this relationship. Our findings provide indications to practice on enhancing citizen engagement in implementing relevant government microblogs initiatives.