Description
The fast-growing information and communication technologies have shifted the contemporary commerce in both its information and market spaces. Businesses demand a new generation of agile and adaptive commerce systems. Towards this end, software agents, a type of autonomous artifacts, have been viewed as a promising solution. They have been taking an increasingly important part in facilitating e-commerce operations in the last two decades. This article presents a systematized overview of the diversity of agent applications in commerce. The paper argues that agents start playing more substantial role in determining social affairs. They also have a strong potential to be used to build the future highly responsive and smart e-commerce systems. The opportunities and challenges presented by proliferation of agent technologies in e-commerce necessitate the development of insights into their place in information systems research, as well as practical implications for the management.
Recommended Citation
Saade, Raafat; Vahidov, Rustam; and Yu, Bo, "Agents and E-commerce: Beyond Automation" (2015). AMCIS 2015 Proceedings. 4.
https://aisel.aisnet.org/amcis2015/IntelSys/GeneralPresentations/4
Agents and E-commerce: Beyond Automation
The fast-growing information and communication technologies have shifted the contemporary commerce in both its information and market spaces. Businesses demand a new generation of agile and adaptive commerce systems. Towards this end, software agents, a type of autonomous artifacts, have been viewed as a promising solution. They have been taking an increasingly important part in facilitating e-commerce operations in the last two decades. This article presents a systematized overview of the diversity of agent applications in commerce. The paper argues that agents start playing more substantial role in determining social affairs. They also have a strong potential to be used to build the future highly responsive and smart e-commerce systems. The opportunities and challenges presented by proliferation of agent technologies in e-commerce necessitate the development of insights into their place in information systems research, as well as practical implications for the management.