Abstract

Academic and practitioner literature are abound with both successful and failed implementations of Electronic Medical Record (EMR) systems. Deployment of EMR systems is often accompanied by economic, technical, organizational and cultural challenges. Drawing upon the literature on organizational change, we argue that change readiness capacity in a health organization facilitates in mitigating the challenges arising in effective implementation of EMR. We report preliminary observations from our on-going research study based on a longitudinal case investigation of EMR implementation at NorthShore University Health System. We propose a preliminary model of change readiness, along with evidence from our case analysis.

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Effective Implementation of Electronic Medical Record Systems: Insights from a Longitudinal Case Study

Academic and practitioner literature are abound with both successful and failed implementations of Electronic Medical Record (EMR) systems. Deployment of EMR systems is often accompanied by economic, technical, organizational and cultural challenges. Drawing upon the literature on organizational change, we argue that change readiness capacity in a health organization facilitates in mitigating the challenges arising in effective implementation of EMR. We report preliminary observations from our on-going research study based on a longitudinal case investigation of EMR implementation at NorthShore University Health System. We propose a preliminary model of change readiness, along with evidence from our case analysis.