E-government readiness assessment is a significant indicator in measuring citizen satisfaction levels in using E-governmentservices. It provides an opportunity to learn about the government's strengths and weakness on the journey to excellence.Simultaneously, the main goal of E-government is to create an optimized relationship with its citizens. This paper presents anE-Government readiness assessment framework for assessing services from an e-Citizen Relationship Management (e-CiRM)perspective using fuzzy Group Analytic Network Process (FGANP) and Technique for Order Preference by Similarity toIdeal Solution (TOPSIS) approaches. The proposed framework is applicable to assess E-government readiness as the processof government assessment irrespective of size and structure, and sector. The results of this Global assessment allowgovernments to discern clearly its strengths and areas in which improvement can be made regarding citizen's needs.
Zandi, Faramak Ph.D. and Borchers, Andrew S. DBA, "A Novel Fuzzy Group ANP Model for Global E-government Readiness Assessment from an e-Citizen Relationship Management Perspective" (2011). AMCIS 2011 Proceedings - All Submissions. 234.