Electronic learning, or e-learning, is becoming an increasingly common way to educate and train individuals. However, along with the benefits of e-learning there are some challenges. This study investigates the use of VoIP technology, as an e-learning system, for U.S. and Taiwanese students to improve their intercultural communication competency. The subjects worked together one-on-one using Skype to communicate. The findings from this experience suggest that VoIP technology provides a good fit for one-on-one e-learning in addressing an intercultural communication task. Students were able to successfully teach and learn from one another, regarding more than just the language.
Mitchell, Alanah; Chen, Charlie; and Medlin, B. Dawn, "E-Learning to Improve Intercultural Communication" (2010). AMCIS 2010 Proceedings. 10.