Despite the widely held view that systems are more likely to be successful if users contribute during systems design and development, the exact nature of the relationship between user participation and system outcomes remains unclear. By conducting a systematic review of the related literature, we synthesized the findings of 46 empirical studies, explained the mixed results, and identified issues for future research.
Bachore, Zelalem and Zhou, Lina, "A Critical Review of the Role of User Participation in IS Success" (2009). AMCIS 2009 Proceedings. 659.