The Internet has brought the next dimension of collaboration to the door steps of organizations, and its name is ‘Web 2.0’. While there is a lot of hype around various concepts associated with the term, little academic research has so far been conducted on the implications of this new approach for the domain of organizational learning. This paper seeks to conceptualize the link between Web 2.0 and organizational learning through a framework that assesses its adaptability as a learning tool. The paper provides an integrated perspective on the broader contribution of Web 2.0 to organizational learning. The proposed framework can assist organizations in prioritization and evaluation of learning tools. Future research may extend its applicability and understanding by examining the constructs of the proposed framework empirically.
Boateng, Richard; Malik, Ali; and Mbarika, Victor, "Web 2.0 and Organizational Learning: Conceptualizing the Link" (2009). AMCIS 2009 Proceedings. Paper 546.