This paper discusses the results of an experiment that examines how emotional responses influence student satisfaction ratings with computer-based training materials. A comparison between tutorial-based and a simulation-based training showed significant differences in student emotional responses, satisfaction and continuance. The authors caution educators to consider the benefits and limitations of more automated assessment and learning simulation tools versus traditional application-embedded tutorials, as additional layers of training automation may lower student ease-of-use and satisfaction ratings, and ultimately, their interest in the subject.
Chinn, Susan J.; Heiser, Robert; and Suleiman, James, "Emotional Responses to Computer-Based Training Materials in Education" (2008). AMCIS 2008 Proceedings. Paper 80.