Organizational Memory (OM) has become a critical component of organizations attempting to maintain a competitive advantage. The ability to retrieve accurate information, and interpret it from different perspectives, will both facilitate efficient problem solving and support efficient organizational learning. This research examines the effect of an informationbuilding and decision aid. The results indicate that the system positively affects OM by promoting user-entered knowledge bases with more accurate statements. However, the system did not significantly improve the ability of the users to solve a problem. These findings have important implications for designing information systems to support and expand OM while increasing the organization’s capacity to learn and solve problems.
Hall, Dianne J. and Guo, Yi Maggie, "Testing an Integrity-Checking DSS Component for Organizational Memory Building" (2005). AMCIS 2005 Proceedings. 52.