Business processes are the central building blocks of how individuals, organizations, and industries participate with one another. In a dynamic environment, a firm’s ability to respond and adapt is dependent on the agility of its business processes. However, agility from a business process perspective has yet to be defined and measured. This paper refines the definition of operational agility from the IS literature and tests a conceptual model. A field study is used to evaluate a metric created for measuring business process agility and understanding the relationship between the firm’s system capabilities and management’s factors driving adoption of agile business processes.
Raschke, Robyn L. and David, Julie Smith, "Business Process Agility" (2005). AMCIS 2005 Proceedings. 180.