The effectiveness and efficiency of information systems are closely related to the degree of integration between applications. In order to support the management of application integration, five success factors are analyzed. For each success factor, appropriate performance indicators are proposed. Since the analysis indicates that the success factors are closely interrelated, these dependencies are discussed and hypotheses are derived.
Schwinn, Alexander and Winter, Robert, "Success Factors and Performance Indicators for Enterprise Application Integration" (2005). AMCIS 2005 Proceedings. 154.