AIS Electronic Library (AISeL)

Title

CUSTOMER RELATIONSHIP MANAGEMENT.COM: A CROSS-CULTURAL EMPIRICAL INVESTIGATION OF ELECTRONIC COMMERCE

Authors

Lin Chai, University of Southern California
Paul Pavlou, University of Southern California

Recommended Citation

Chai, Lin and Pavlou, Paul, "CUSTOMER RELATIONSHIP MANAGEMENT.COM: A CROSS-CULTURAL EMPIRICAL INVESTIGATION OF ELECTRONIC COMMERCE" (2002). AMCIS 2002 Proceedings. Paper 70.
http://aisel.aisnet.org/amcis2002/70