Abstract

Navigation design for web-based information systems (e.g. e-commerce sites, intranet solutions) that ignores user-participation reduces the system’s value and can even lead to system failure. In this paper we introduce a user-centered, explorative approach to re-designing navigation structures of web-based information systems, and describe how it can be implemented in order to provide flexibility and reduce maintenance costs. We conclude with lessons learned from the navigation redesign project at the Vienna University of Economics and Business Administration.

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