This paper describes the preliminary results of a multisite field study to document the problems common to post implementation management of web information systems (web IS). This study of web IS managers uses coordination theory as an analytical frame in the identification and analysis of web IS management problems common across traditional manufacturing organizations. The preliminary analysis reported here is a typology of 13 problem types. Results will aid in the planning and evaluation of organizational web management efforts.
Eschenfelder, Kristin R. and Sawyer, Steve, "Web IS Management Problems: Results from a Post-Implemenation Field Study" (2000). AMCIS 2000 Proceedings. 388.