The evaluation of information technology (IT) is a fundamental for the organisation. This paper discusses factors limiting the use of IT evaluation methods in industry. Drawing on literature review, three hypostases are presented to shed further light on the subject. They attribute budget limitations, the functionality of the IT system, and way an organisation decides on IT investments. Budget limitations are attributed to limit the decision makers ability to put the cost of the IT evaluation project ahead of the need to properly evaluate the project. Functionality of the IT system within the organisation can limit the use of specific evaluation methods if the system is heavily integrated within different departments. Finally, the ability of IT evaluation to influence the investment decision is discussed, as well as the effect of not using certain evaluation methods. This paper also suggests a plan for further research in this subject.
Khalifa, Ghassan; Irani, Zahir; and Baldwin, Lynne P., "IT Evaluation Methods: Drivers and Consequences" (2000). AMCIS 2000 Proceedings. 225.