The term ‘change agent’ is often used, yet there is confusion as to who this person is in an organisation. Some writers are referring to the project manager as the change agent while in reality, the change agents may have no connection to the project. This paper examines the recruitment and formalisation of operatives as change agents within the Tasmania Police. Change agents are used to provide an extra communication channel in the organisation for purposes of information dissemination. The formalisation of the role of change agents has altered the communication channels in the Police allowing factual information to flow more freely.
Thomas, Leonie, "Formalising the Role of Change Agens to Facilitate Communication" (2000). AMCIS 2000 Proceedings. 194.