Abstract

This paper discusses a course partnership involving Day & Zimmermann, Inc., a large engineering and professional services company, and Temple University. The course was taught between the months of May and July of 1999 and its main goal was to teach students business process redesign concepts and techniques. These concepts and techniques were used to redesign five real business processes from Day & Zimmermann's information technology organization. Day & Zimmermann's CIO and a senior manager, who played the key role of project manager, championed the course partnership. A Web site with bulletin boards, multimedia components and static content was used to support the partnership. The paper concludes with a set of lessons learned with emphasis on the role of the Web site as an enabler of the course partnership.

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