AIS Electronic Library (AISeL)

Title

Reengineering a Call Center Using a Performance Measurement System

Authors

Edward Chen, Southeastern Louisiana University

Recommended Citation

Chen, Edward, "Reengineering a Call Center Using a Performance Measurement System" (1999). AMCIS 1999 Proceedings. Paper 231.
http://aisel.aisnet.org/amcis1999/231