This paper presents general notions about content analysis, and its application on management and in the IS field, considering the use of computer software. The IS world community debated the use of qualitative research: our goal is to point out the potential contribution of computer-based content and lexical analysis as a method of qualitative data analysis.
Freitas, Henrique, "Content Analyzing Qualitative Data on Information Systems" (1998). AMCIS 1998 Proceedings. 319.