This paper presents the partial results of a field work, the intention of which was to measure change management in the effectiveness of the software development process in real-life projects. The methodology proposed by Pérez and Rojas [Pérez and Rojas, 1997] has been used in this task. A reference framework and the identification of change management measurement indicators, including their corresponding reactives, are the partial results of this field work.
Perez, Maria and Rojas, Teresita, "The Influence of Change Management on the Effectiveness of the Software Development Process" (1998). AMCIS 1998 Proceedings. 298.