Abstract
Case studies from three organizations demonstrate the potential applications of theory and method for investigating the presence of cultural conflict in delivering information technology [IT] services. Critical incidents highlight the case applications. A complete paper is available, in which a model influenced by Romm et all [7] and Trice and Beyer [8] organizes the observations.
Recommended Citation
Braunstein, Daniel; Elliot, Steve; Low, Graham; and Webby, Richard, "Investigating the Delivery of Information Technology Services in the Presence of Cultural Conflict" (1998). AMCIS 1998 Proceedings. 240.
https://aisel.aisnet.org/amcis1998/240
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