Case studies from three organizations demonstrate the potential applications of theory and method for investigating the presence of cultural conflict in delivering information technology [IT] services. Critical incidents highlight the case applications. A complete paper is available, in which a model influenced by Romm et all  and Trice and Beyer  organizes the observations.
Braunstein, Daniel; Elliot, Steve; Low, Graham; and Webby, Richard, "Investigating the Delivery of Information Technology Services in the Presence of Cultural Conflict" (1998). AMCIS 1998 Proceedings. 240.