This paper describes organizational knowledge in part as an interaction between the human and procedural planning structures that engender certain types of organizational behavior. The interaction is formalized in a computer-based model that predicts and explains human behavior in a proceduralized process-control environment. The model in turn serves as a framework for a more general model that is potentially applicable to other procedure-based task environments.
Spangler, William, "The Role of Procedure-Constrained Human Planning in Organizational Knowledge" (1998). AMCIS 1998 Proceedings. 210.