The value of information technology infrastructure in business has been well documented over the past few years (e.g. Brancheau et al. 1996; Broadbent et al. 1996; Duncan 1995). It is understood to affect the firm’s process efficiencies (Keen 1991; Weill 1994) and to have strategic potential for the firm’s comparative performance in its industry (Keen 1991; Bracheau et al. 1996; Duncan 1995). It enables firms to economize on transactions through “virtual integration” (Miller et al. 1993) and to compete in markets that would otherwise be inaccessible.
Meso, Peter and Duncan, Nancy, "A Market Based Framework for Developing National Information Infrastructure" (1998). AMCIS 1998 Proceedings. 148.