The decision to adopt inter-organisational Electronic Commerce (E-Comm) applications may have unforeseen consequences for the firms involved. It should therefore be taken only after careful consideration of possible implications and pitfalls. In this paper we present a real-life case study of E-Comm investment evaluation, where computer-based models of the business processes to be supported by E-Comm were developed. The models were then dynamically simulated to assist the companies involved in gaining insight on the real benefits and dangers associated with the planned business change.
Giaglis, George and Paul, Ray, "The Evaluation of Investments in Electronic Commerce" (1998). AMCIS 1998 Proceedings. 103.