Numerous claims have been made regarding the use of information technology (IT) infrastructure for strategic benefit. However, examination of these claims has been hindered by a lack of clarity regarding the nature of the infrastructure construct. This paper develops a framework to provide a more clear conceptualization of infrastructure. The focal point of this framework is that IT standards play a crucial role in the development of effective IT infrastructure
Kayworth, Timothy R.; V., Sambamurthy; and Chatterjee, Debabroto, "A CONCEPTUAL FRAMEWORK OF INFORMATION TECHNOLOGY INFRASTRUCTURE: THE CRITICAL LINK OF TECHNOLOGY STANDARDS" (1997). AMCIS 1997 Proceedings. 4.