Abstract
The complex task of managing change and assuring sustained change can be supported with simple straightforward tools. This paper describes how a combination of simple two way communication tools geared for support of four key success factors, facilitate resistance to change and support the building of sustained improvement.
Recommended Citation
Janzon, Tove; Nilsson, Bengt; and Gumpert, Johan, "Successful Process Improvement" (1997). AMCIS 1997 Proceedings. 253.
https://aisel.aisnet.org/amcis1997/253
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