In this research, the effect of expert support on influence and consensus in group decision making is investigated. The results indicate that ESS support diminishes the group members' influence on the group judgment as well as the influence exerted by the most influential group member. On the other hand, explanations support provided by ESS increases consensus in group decision making
Hoon, Fui and Kim, Byungcho, "Influence and Consensus in GroupDecision Making Environment" (1997). AMCIS 1997 Proceedings. 151.