As businesses increase their use of groups to solve problems, the importance of strong group facilitation skills has increased. This paper investigates the characteristics of high-performing group facilitators versus low-performing group facilitators. The characteristics investigated represent two broad areas of interest: general facilitator background and skills possessed by the facilitator. The facilitator background factors that proved to be good predictors of high performance included: overall experience and number of computer-supported meeting facilitated. The skills possessed by high performers included: plans and designs meetings, demonstrates flexibility, and listens to, clarifies, and integrates information. The analysis provides a rule for accurately predicting whether a facilitator is a high-performer or a low-performer more than 77% of the time.
Carte, Traci A.; Garfield, Monica J.; Clawson, Vikki K.; and Bostrom, Robert P., "Characteristics of Effective GSS Facilitators" (1996). AMCIS 1996 Proceedings. 87.