The purpose of this study is to devise a set of guidelines for organizations attempting to infuse the quality paradigm into their systems development efforts. The study draws upon interviews with three organizations (Qualitech, SGI, IBM) involved in total quality systems development.The three organizations were chosen based on their differences in size (total revenues)
Paper, David and Rodger, Jim, "Quality Systems Development Through People" (1995). AMCIS 1995 Proceedings. 139.