Abstract
The effective governance of organizational capabilities in the areas of Service Management and Service-oriented Architectures (SOA) has been broadly recognized as an essential success factor for service-oriented enterprises. Organizations that target the adoption of an adequate Service Governance approach face the difficulty of selecting from a variety of related frameworks with differing scopes and objectives. In this paper, we provide a structural comparison of the major, non vendor-specific IT and SOA Governance and Management frameworks and use this comparison to validate our own Service Governance meta model. This generic meta model is intended to provide a sound conceptualization, thereby contributing to a better understanding and facilitation of Service Governance, e.g. by forming the foundation for the development of a flexible and configurable Service Governance tool.
Recommended Citation
Janiesch, Christian and Korthaus, Axel, "Validation of a Generic Service Governance Meta Model based on the Comparison of Major Governance Frameworks" (2010). ACIS 2010 Proceedings. 65.
https://aisel.aisnet.org/acis2010/65