Production Planning for IT-Service Providers: An ERP-based Concept

Authors

Nico Ebert, Institute of Information Management University of St. Gallen, SwitzerlandFollow
Alexander Vogedes, Institute of Information Management University of St. Gallen, SwitzerlandFollow
Falk Uebernickel, Institute of Information Management University of St. Gallen, SwitzerlandFollow
Walter Brenner, Institute of Information Management University of St. Gallen, SwitzerlandFollow
Michael Heinz, Swisscom IT Services AG, SwitzerlandFollow

Abstract

Due to the pressure of rising costs and an increase in customer orientation, IT-service providers are forced to professionalize their operations (IT-Production). Using Enterprise Resource Planning (ERP) systems common in real goods production allows to take advantage of planning functions and integrated data management. Since the production planning of IT-Production cannot be addressed by standard ERP functions, an extended concept for an MRP II based production planning and control approach for IT-service providers is developed. For this purpose, the production of a Swiss service provider is analysed and requirements are derived.

Recommended Citation

Ebert, Nico; Vogedes, Alexander; Uebernickel, Falk; Brenner, Walter; and Heinz, Michael, "Production Planning for IT-Service Providers: An ERP-based Concept" (2008). ACIS 2008 Proceedings. 51.
https://aisel.aisnet.org/acis2008/51