In this research (critical) success factors for Business Process Management Systems implementation are identified and qualitatively validated. Furthermore a list of critical success factors is constructed. Based on the identified factors a BPMS implementation approach is suggested. Future research consists of situationally considering the success factors in relation to phases in the implementation approach.
Ravesteyn, Pascal and Versendaal, Johan, "Success Factors of Business Process Management Systems Implementation" (2007). ACIS 2007 Proceedings. 60.