This paper describes a case study of an innovative application of SMS technology in the higher education sector. The Trigger application piloted at RMIT University enabled students to access administrative and assessment information and staff to send class groups reminders and assessment feedback in the form of results. A questionnaire was developed underpinned by Davis’s (1989) Technology Acceptance Model (TAM). The survey of student participants was conducted at the end of the pilot and an analysis of the students’ perceptions of the usefulness, effectiveness and information quality of the system are outlined in this paper. It was concluded that this type of pilot usage of mobile technology can provide guidance for universities’ deployment to staff and students in order to improve administrative service.
Richardson, Joan and Lenarcic, John, "Trigger iz gr8 4 Gen Y: Mobile Student Administration via a Text Messaging System" (2007). ACIS 2007 Proceedings. Paper 101.