This paper presents a case study that examines the challenges faced by a British Metropolitan Borough Council in developing and implementing an electronic procurement system. The case illustrates how the project escalated, and the risks associated with that escalation. It also provides the sequence of actions/decisions associated with de-escalation, and explains how the project was eventually turned around. The study identifies the importance of de-escalation triggers, and discusses four de-escalation triggers that emerge from this case.
Pan, Gary and Parkes, Alison, "Successfully Turning Around a Failing E-procurement Project: Lessons from a UK Borough Council" (2006). ACIS 2006 Proceedings. Paper 96.