The Information Technology Infrastructure Library (ITIL) has seen phenomenal growth in organisations in the last three years for managing IT services, with a majority of IT departments using ITIL. This paper presents the integration of ITIL into an Information Systems undergraduate curriculum. A certification model is discussed that allows students to gain the ITIL Foundations Certificate. Student feedback suggests that the inclusion of ITIL has led to positive employment outcomes and perceptions of industry relevance of subjects.
Bentley, John, "Integration of ITIL into the IS Curriculum" (2006). ACIS 2006 Proceedings. Paper 51.