The increasing deployment of technology is changing the way services are delivered. New technologies require people to learn new procedures to do the same things they were doing previously as well as to learn to use entirely new services. Business has made little accommodation for the diversity of users and their situations as the use of technology increases and the human interface with its clients’ decreases. This study looks at how Indigenous people in a remote area access Internet banking services. Internet banking is a discrete technological skill that has been effectively acquired without outside assistance or direction: this makes it a useful lens to view the process of technology skill acquisition.
Brady, Fiona, "Technology Skill Sharing in Torres Strait" (2005). ACIS 2005 Proceedings. Paper 88.