IT outsourcing is a serious option available to modern managers today. An emerging trend is the focus on relationship management. In a global economy cross-cultural differences may add to the complexity of fostering a relationship. This study examines cross-cultural relationship management in IT outsourcing. Due to the exploratory nature of this study, the researcher investigates two IT outsourcing cases within one Chinese organization. One vendor has a western cultural background and the other a Chinese cultural background. The result shows that cultural differences influence the fostering of a relationship. Some practical implications could be generated to manage offshore IT outsourcing.
Wu, Wei, "Carrying out contract successfully ends up with an IT Outsourcing failure:Relationship Management Cases of IT Outsourcing in a Cross-Cultural Context" (2005). ACIS 2005 Proceedings. Paper 23.