This paper examines end-user training (EUT) in enterprise resource planning (ERP) systems, with the aim of identifying whether current EUT research is applicable to ERP systems. An extensive review and analysis of EUT research in mainstream IS journals was undertaken. The findings of this analysis were compared to views expressed by a leading ERP trainer in a large Australian company. The principles outlined in the EUT literature were used to construct the Training, Education and Learning Strategy model for an ERP environment. Our analysis found very few high-quality empirical studies involving EUT training in such an environment. Moreover, we argue that while the extensive EUT literature provides a rich source of ideas about ERP training, the findings of many studies cannot be transferred to ERP systems, as these systems are inherently more complex than the office-based, non-mandatory applications upon which most IS EUT research is based.
Calvert, Cheryl and Carroll, Jennie, "Training for ERP: Does the IS Training Literature Have Value?" (2005). ACIS 2005 Proceedings. Paper 108.